Returns
To return a product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply reach out to us using the Contact Us page and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written on the outside of the return parcel.
What can and cannot be returned: Customized products cannot be returned unless they are deemed defective. Items that are deemed defective will be replaced or reimbursed. Items that are defective or worn out due to regular wear and tear cannot be returned. Returns must be requested within 100 days of receipt of purchase.
Returns for refund: must be made within 100 days of receipt of purchase.
Returns for exchange: must be made within 100 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorization) number. Please indicate if you want a replacement or a refund.
- We will provide you with the shipping address once the RMA has been provided.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
